EnsoClean

EnsoClean has implemented measures to operate safely. The health and well-being of our customers, associates, and employees will always be the priority. This is why we have updated our protocols to protect you and our cleaners. Not only is EnsoClean providing its cleaners with personal protective equipment (PPE) such as masks, gloves, booties, and thermometers, but our cleaners will also: -Follow social distancing guidelines -Wash their hands upon entering and frequently -Wear gloves while working and change gloves prior to each clean -Wear a mask or face covering while traveling and on-site -Use EPA-registered cleaning disinfectants -Take their temperature on a daily basis -If exposed to COVID-19, will not clean until cleared by a medical professional We likewise ask that you take steps in order to keep our cleaners safe. Prior to your clean, please determine whether in the past 14 days, you or your household members have: -Experienced COVID-19 symptoms -Tested positive for COVID-19 -Had close contact with confirmed or suspected COVID-19 cases Please Note If any of the above apply to you, please do not schedule a clean and resume our services once you can answer "no" to all three. We will waive your cancellation fee if you cancel due to illness. If there are other measures you want us to take, let us know and we’ll try our best to accommodate you. For example, if you would like our cleaners to use a particular cleaning solution, just let us know and leave it in plain sight for our cleaners

Our cleaning technicians use our 50 Point Cleaning + Disinfecting Checklist so you know what to expect for each job. You have a selection of add-on services to include in your cleaning. We handle anything you need from cleaning your fridge to deep-scrubbing and disinfecting your toilet. Every home gets the individualized attention it deserves.

There are a few things we DO NOT offer as part of of our cleaning services. This is to ensure the safety of our cleaning teams. The things we do not offer are listed below. -any surfaces above 10 feet that require an extension ladder. (high windows, crown molding, or ceiling fans). If a step ladder is available, our team can use it to reach higher surfaces. -hazardous materials, including blood, feces or any human or animal bodily excretions -freezers, chandeliers, walls, interior HVAC vents, ceiling vents or washing exterior windows -remove mold, hard water buildup, paint or clean tile grout, strip cabinet liners -unfinished basements/ sub-levels, concrete flooring -move heavy furniture or heavy objects -pest-infested homes or businesses (fleas, roaches, rodents, bed bugs, etc)

If you are home, at the beginning of each cleaning, our quality assurance cleaning manager, who’s present at every cleaning, will do a walk-through with you to assess your home and let you point out the areas of focus. After the cleaning is done, the cleaning manager will do a final walk-through with you to ensure your home has been cleaned up to par and fix any misses if needed. We recommend for you or your assigned person to be present for your first cleaning to meet the cleaning team and do the walk-through. Once you’re comfortable with our quality and service, you may choose not to be home for your recurring cleanings.

To ensure maximum efficiency before our cleaning techs arrive, we ask that you pick up and set aside any toys, clothing, items or boxes that may get in the way of your cleaning. If you would like our techs to handle it for you, please select the “Organizing” service from the Add-On menu. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place .If you have pets, please find a place for them so they’re comfortable while we clean.

This depends on the size and overall condition of the home. However, it will generally take between 2 to 2.5 hours to clean a typical studio or 1 bedroom unit. We give every home the individualized attention it deserves. We cannot guarantee a completion time because many factors, like condition of the home, client’s requirements, delayed guest departure for Airbnb hosts, all significantly impact the timing of services.

If EnsoClean encounters the need for deeper cleaning due to the condition of the house, the cleaning will require more time than usual. This may include certain areas such as the stove top, range hood, bathtubs, or rooms. Our cleaning techs will complete the cleaning with the rate of $25 (per each extra ½ hour). This fee will be included in your final total.

We are committed to making your move the easiest ever! Check out our customized Move-In/Out Cleaning + Disinfecting Checklist to see what’s included. Please note that the home or apartment must be emptied, and that there’s running water and electricity. That way our cleaning techs can focus on what they do best - clean! On the booking form you can select the Move-In/Out option which includes cleaning inside the oven, inside the fridge, inside the already emptied cabinets, and a deep clean of the stovetop and hood. You can also choose these a la carte.

If you will not be home at all, it’s okay! Just make sure to let us know in the “Special Instructions” in the booking page, how the cleaning team can access your home. Leaving keys with a doorman, under the mat, or in a lock-box are all options. Let us know the details of any areas of focus in the special instructions. You will receive an email/text after they’re done. Communication is our priority.

Absolutely! Our cleaning team arrives with their cleaning tools at no additional cost to our clients (this includes EPA approved cleaning products and a vacuum if you don’t have one). You only need running water, working electrical outlets and your own toilet brush. You do not need to provide supplies unless you prefer our cleaning team to use specific products. Please note this in the ‘Special Instructions’ section when booking your service.

We organize your closet, items in your kitchen, your bedroom, your home office or the china cabinets. We will work with you to decide what you want to keep and identify where unwanted items will go.